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About Online Shopping....
1. Do I have to register online?
2. Is it safe to shop online?
3. Do you ever sell not-such-prefect beads?
4. Is each item One-of-A-Kind? Can I reorder the same item?
5. If I'm not happy with the beads, can I return them?
6. Do you have wholesale discount?
7. Do you have quantity discount for retail customer?
8. Can I buy your beads at local bead store?
9. What size of the beads?
10. How to find the item number from receipt I already have?
About Our Lampwork Beads...
1. What is lampwork?
2. What kind of glass do you use?
3. What is annealing?
4. What is difference between imported lampwork beads and Grace Lampwork beads?
About Online Shopping....
1. Do I have to register online?
You can browse gracebeads.com without login except the Online Store.
For security reason, the link of Account and Shopping Cart are also
requested login authentication.
2. Is it safe to shop online?
Yes. After you login, 128bit SSL encryption is turned on a safe tunnel between
your PC to web server. Everything you enter on your PC will be encrypted, and sent
directly to web server.
3. Do you ever sell not-such-prefect beads?
No. We only sell the best quality bead to customers. We have very high standard on quality control.
4. Is each item One-of-A-Kind? Can I reorder the same item?
All the products are not one-of-a-kind. You can reorder the same product again. Since the beads are handmade indiviually, the pattern and size could be a slightly different.
5. If I'm not happy with the beads, can I return them?
Yes. You can return or exchange within 10 days when you get the package. Please see
Order Information for detail.
6. Do you have wholesale discount?
Yes. 25% off without minimum request.
35% for $500+
50% off for $1500+.
Wholesale customer need to fax your seller permit or tax ID to 866-504-7023.
7. Do you have quantity discount for retail customer?
Yes. Over $100+, 10% off. Coupon code is coupon10.
Over $300, 20% off, coupon code is coupon20.
8. Can I buy your beads at local bead store?
Yes. Please check Bead Store page for detail.
9. What size of the beads, and hole size?
Roundel is about 9x13mm. 2.5mm hole.
Lentil is about 15mm in diameter. 2mm hole.
Pillow is 13mmx13mm. 2mm hole.
For more information, please check Resource page for detail.
10. How to find the item number from receipt I already have?
Many of you already purchased beads in bead show. Here is sample format of the receipt ticket:
156-111 012 01
111 012 01 is the item number. When you search online, there is no space between each digit. Please use 11101201 as keyword to search.
156 is the SKU number. It may be 3 digits or 4 digits. If you have print out receipt from computer, you don't need this number. If you have 3 or 4 digits in your handwrite receipt, then you need to contact us to find out the true item number.
Each set have tag with item number. Focal and heart single beads don't have tag attached. You can check Resource page for the item number naming policy.
About Our Lampwork Beads...
1. What is lampworking?
The term of lampworking started thousand years ago. Artist used oil lamp to melt glass
rod, and wind the melt glass on a mandrel(i.e. steel stringer) to make beads. Although the art form has been practiced since ancient times, it became widely practiced in Murano, Italy in the 14th century. It is also known as flameworking or torchworking. Most artists today use torches that burn either propane or natural gas with pure oxygen.
2. What kind of glass do you use?
The best quality glass from Italy, as same as Murano beads. Some special colors
from Germany. We also add lots of silver to customeize our own colors.
3. What is annealing?
Annealing is a process of slowly cooling glass to relieve internal stresses after it was formed. The process may be carried out in a temperature-controlled kiln. Annealing glass is critical to the durability of glass. If glass is not annealed, it will retain many of the thermal stresses caused by quenching and significantly decrease the overall strength of the glass. All of beads made by Grace lampwork Beads are annealed.
4. What is difference between imported lampwork beads and Grace Lampwork beads?
The difference between imports and artisan beads is quality. Inexpensive import beads are made of cheap glass. The raw material costs one-thirtieth to one-twentieth of Italian and German glass (ratio is 1:30). Due to the massive production, it’s a lack of quality control for each bead. There is no annealing process applied, which means those beads crack easily. You get what you pay for. If you want to make fine lasting jewelry, artisan beads will be a better choice.
5. How long does it take to make a bead?
For the roundel, lentil and pillow shape bead set, it takes about 5-10 minutes to make ONE bead. It depends on the design. It doesn't include the time spending on annealing, cleaning up or other process. The faster you do, the less quality control you have. It's a balance. We don't want to loose the detail and quality by pursuing the quantity. |
